IT Support Specialist
About The Position
As an IT Support Specialist, you’ll help ensure HM&M's technology environment runs smoothly and reliably. You’ll serve as the primary local resource for employees and leaders seeking technical guidance, support, and solutions that keep them productive. In this role, you’ll provide broad technical support across the firm’s IT environment, including system administration, troubleshooting, network maintenance, end-user support, and operational improvements. You’ll help maintain secure, efficient hardware and software systems, support cybersecurity practices, and enhance the overall technology experience across the office.
Requirements
- 5+ years of experience in IT support, system administration, or infrastructure management.
- Proficiency in technical troubleshooting, prioritization skills, customer-focused communication and adaptability.
- Experience working in a Windows environment.
Nice To Haves
- Bachelor’s degree in Computer Science, Information Technology or related field is preferred.
- Experience with Rightworks is a plus.
- Experience in professional services or shared services environments is preferred.
- Demonstrates sound judgment, discretion, and a people-first approach while maintaining a professional presence.
Responsibilities
- Diagnose and resolve hardware, software, peripheral, mobile device, and network connectivity issues for end users.
- Install, configure, and maintain Windows; manage Active Directory, Office 365, and related enterprise tools.
- Configure and troubleshoot routers, switches, wireless networks, firewalls, and other network devices.
- Install and update applications to streamline deployments and maintain system performance.
- Support cybersecurity policies, user training, and best practices; assist with data backup and recovery procedures.
- Assist with IT projects, reporting, scheduling, and cross‑department collaboration to improve IT operations.
- Provide onboarding support, train users on systems, tools, and equipment (including AV and conference room technology).
Benefits
- Flexible Work Environment: This opportunity is hybrid.
- Comprehensive salary and benefits package
- performance-based incentives
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
