IT Support Specialist

JP Firm•Tampa, FL

6d•Onsite

About The Position

Johnson Pope Bokor Ruppel & Burns, LLP is seeking an experienced full-time IT Support Specialist. We are seeking a pro-active, technology-focused, customer service-oriented professional to support our law firm. Why Join Johnson Pope? At Johnson Pope, we pride ourselves on fostering a collaborative, inclusive, and professional environment where your skills are valued, and your contributions make a difference. As one of Florida’s leading regional law firms, we offer our team members the opportunity to work alongside some of the most respected attorneys in the state, in a firm that supports a strong team environment and actively builds community within the organization. Position Overview The IT Support Specialist provides day-to-day technology support to attorneys and staff, ensuring firm systems operate efficiently and issues are resolved promptly. This role requires a proactive, customer service–oriented professional who takes ownership of support requests, maintains a calm and professional approach when assisting users, and effectively manages troubleshooting and escalation when necessary. As a reliable in-office resource, the specialist helps keep the firm’s technology running smoothly while supporting the daily operational needs of the legal team

Requirements

5+ years of hands-on IT support experience in a professional environment (law firm or similar preferred)
Strong troubleshooting skills across hardware, software, and user issues
Experience supporting Microsoft 365, Windows environments, and common business applications
Excellent communication skills and a service-oriented mindset
Ability to manage multiple priorities and respond quickly to user needs
Strong organizational skills and attention to detail
Proven reliability and consistency in prior roles.
Associate’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and relevant work experience.
Minimum of four (4) years of experience providing desktop and application support within a Microsoft Windows enterprise environment.
Prior experience supporting users in a law firm or other professional services environment strongly preferred.
Familiarity with legal technology, including document management systems and common legal software applications.
Working knowledge of basic networking concepts and infrastructure.
Experience utilizing a structured helpdesk or ticketing system to manage and track support requests.

Responsibilities

Serve as the primary point of contact for all IT support requests (in-person and remote)
Own and manage Tier 1 support tickets from intake through resolution
Troubleshoot and resolve a broad range of Tier 2 issues, including:
Hardware and workstation setup/support
Microsoft 365, Outlook, and Office applications
User account management and permissions
Basic network and connectivity issues
Provide white-glove support to attorneys and staff in a fast-paced environment
Triage and escalate more complex issues appropriately to senior IT resources
Assist with onboarding/offboarding of employees, including device setup and access provisioning
Maintain accurate documentation of issues, resolutions, and internal processes
Identify recurring issues and recommend process or system improvements
Support conference room technology and day-to-day office IT needs