IT Support Specialist

The Nuclear Company•Washington, DC

29d•$81,000 - $98,000

About The Position

The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.

Requirements

Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
Experience with Active Directory for user account management and group policies.
Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
Excellent problem-solving skills and ability to document technical solutions clearly.

Responsibilities

Respond to user inquiries via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network problems.
Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.
Install, configure, and maintain desktops, laptops, and peripheral devices.
Manage user accounts, permissions, and access in Active Directory or similar systems.
Perform routine system updates, patches, and security checks.
Document issues and solutions in the knowledge base for future reference.
Assist with onboarding and setup of new employees’ IT equipment.
Escalate complex issues