IT Support Specialist

Trellix • Frisco, TX

1d • Onsite

About The Position

Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment. Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions. Execute production processes. Perform/manage changes to servers/environment. Manage virus protection procedures on server. Drive day to day business needs by managing processes and/and workflow. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgement.

Requirements

• Windows 10, OSX, Mobile Devices (Android, iOS)
• Experience in a helpdesk ticketing environment
• Google Suite/ MS Office
• Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
• Google Applications - Documents, Sheets, Slides; Office 365 Applications - Word, Excel, PowerPoint, Outlook
• Excellent customer service experience
• Enthusiastic and a 'can-do' attitude.

Responsibilities

• Distribution, installation, operations, and troubleshooting of site distributed computing environment.
• Participate in hardware/software projects and deployment plans.
• Analyze work group systems and recommend solutions.
• Execute production processes.
• Perform/manage changes to servers/environment.
• Manage virus protection procedures on server.
• Drive day to day business needs by managing processes and/or workflow.
• Respond to customer/client requests or events as they occur.
• Develop solutions to problems utilizing formal education and judgement.

Benefits

• Social programs
• Flexible work hours
• Family-friendly benefits
• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed