IT Support Specialist

NSSO•Houston, TX

18d•Hybrid

About The Position

North Shore Steel is an industry-leading metals service center in the Houston area with a 65-year history of serving customers at the highest level. Our mission is to create significant value for our customers, provide a prosperous workplace for our employees, and positively impact society. North Shore Steel is looking for an IT Support Technician to join our Team. The IT Support Specialist provides frontline technical support to employees across all departments and locations. This role resolves hardware, software, network, and mobile device issues, maintains IT equipment, and ensures reliable technology operations. The technician works closely with a small IT team to support users in a dynamic environment that includes offices, warehouses, and production areas.

Requirements

Proficiency with Windows 10/11, Microsoft Office 365, and Outlook.
Basic knowledge of networking concepts (IP, DNS, DHCP).
Familiarity with Active Directory and user account administration.
Excellent customer service and communication skills.
Strong attention to detail and documentation.
Willingness to learn and adapt in a fast-paced environment.
Dependable and able to manage time and priorities independently.
Associate’s degree in Information Technology or related field, or equivalent experience required
Minimum of 2 years of hands-on technical support experience required

Nice To Haves

CompTIA A+, Network+, or other IT certifications preferred
Experience in a warehouse, manufacturing, or multi-site environment preferred

Responsibilities

Provide timely technical assistance in person, by phone, or through the help desk system.
Troubleshoot and resolve issues related to Windows, Microsoft Outlook, Office 365, and other company-supported software.
Support mobile devices (Android/iOS), including setup and troubleshooting via our MDM platform.
Deliver professional, customer-focused support.
Set up and configure desktops, laptops, and peripherals (printers, copiers, time clocks, kiosks, monitors, video cameras).
Help maintain IT asset inventory, tracking lifecycle status, and condition.
Support conference room and kiosk equipment as needed.
Create and manage user accounts in Active Directory and Microsoft 365.
Set up users in the MDM system and company phone system.
Assist with onboarding and offboarding, including license assignments and access management.
Troubleshoot basic network connectivity and performance issues or escalate as appropriate.
Assist with monitoring and maintaining infrastructure under the guidance of the network administrator.
Maintain clear documentation of issues, resolutions, procedures, and asset changes.
Work as part of a 3–4 person IT team supporting multiple company locations.
Participate in shared after-hours or weekend support coverage as needed.