IT Support Specialist

Five Star Home Services • Canal Winchester, OH

35d • $17 - $20 • Onsite

About The Position

This role provides first-level technical support for hardware, software, and systems. The IT Support Specialist will troubleshoot and resolve issues, manage IT tickets, set up and configure employee devices and accounts, and maintain IT inventory. The position also supports onboarding/offboarding processes, assists with AV setups, contributes to IT projects, documents processes, and upholds IT security protocols.

Requirements

• 2+ years of IT support or helpdesk experience
• Strong knowledge of Microsoft 365 Admin Center
• Strong knowledge of Computer hardware/software systems
• Strong knowledge of Ticketing & device management tools
• Excellent communication and problem-solving skills
• Ability to prioritize, multitask, and stay organized

Nice To Haves

• CompTIA A+
• Network+

Responsibilities

• Provide first-level technical support (hardware, software, systems)
• Troubleshoot and resolve issues—or escalate when needed
• Manage IT tickets, calls, and support requests
• Set up and configure employee devices and accounts
• Maintain and audit IT inventory and systems
• Support onboarding/offboarding processes
• Assist with AV setups and company events
• Contribute to IT projects, upgrades, and improvements
• Document processes, fixes, and system updates
• Uphold IT security protocols and best practices

Benefits

• Be part of a growing, high-impact IT team
• Work in a culture that values ownership, growth, and excellence
• Make a real difference in employee productivity and experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed