IT Support Specialist

Addepar•Salt Lake City, UT

8h•Onsite

About The Position

We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

Requirements

You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges
You have hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools
You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues
You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools
You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike
You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly

Responsibilities

Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
Lead new hire technology onboarding,including running orientation sessions and proactively resolving setup issues
Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage
Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs
Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls
Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools