IT Support Specialist (L1 – MSP)

PeopleSharp • Madison, WI

5d • $45,000 - $65,000 • Onsite

About The Position

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others? Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team, is searching for a new IT Support Specialist. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We also offer comprehensive benefits to promote health and wellness among our staff. This is primarily an in-office position in Madison, WI. We’ll Provide: A collaborative work environment with the ability to learn about many different industries Salary of $45,000-65,000 Room for professional growth Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

Requirements

• 1-2 years of previous technical support experience
• Experience with building desktops and troubleshooting hardware issues
• Enjoy working as part of a collaborative team and in a fast-paced environment
• Analytical thinking, problem solving, and the ability to learn quickly
• Ability to work a light, rotating on-call schedule
• Technical curiosity!

Nice To Haves

• Associate's or Bachelor's degree in an Information Technology related field is preferred
• Experience with Active Directory and Group Policy a plus

Responsibilities

• Provide support to end users via remote support sessions and on-site
• Provide support for Microsoft technologies including Windows and Office 365
• Configure, and deploy new laptop and desktop systems
• Document incidents and follow resolution procedures
• Provide exceptional customer service at all times

Benefits

• health insurance
• dental insurance
• vision insurance
• 401(k) plan
• life insurance
• short- and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree