Desktop Support Specialist, L1

ViaPlus by VINCI Highways•Atlanta, GA

About The Position

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients. We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service. Learn more: http://www.viaplus.com VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

Requirements

Fast learner with strong technical aptitude, attention to detail and follow-up skills
Strong analytical and problem-solving skills (essential)
Professional, courteous, friendly demeanor and exceptional customer service skills
Ability to work in an extremely fast-paced environment with varying duties assigned
Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered.
Minimum of two (2) years of relevant experience preferred

Responsibilities

Manage Help Desk requests, providing frontline support for all issues regarding end-user computing.
Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade.
Monitor system backups and assist with system recovery testing.
Administer Office 365 and support Microsoft Teams.
Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards.
Install and configure end-user software using current corporate standards.
Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes.
Includes installation of new software releases and system upgrades, evaluation, and installation of patches.
Support and maintain IT policies and procedures to ensure industry and company compliance are upheld.
Perform routine System Checks.
Submit PO requisitions for equipment as needed.
Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets.
On-call- and weekend hours may be required.