Senior IT Support Engineer - MSP

My IT Crew • New York, NY

6d • Onsite

About The Position

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading…. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team.

Requirements

• 5+ years of relevant technical experience with Microsoft end-user and cloud technologies.
• 2+ years of relevant lead experience with multiple technicians
• Experience in managing customer expectations.
• Demonstrable experience in incident, problem, and change management.
• ITIL Foundations V3 or V4 certification is highly desired.
• Excellent ability to present information in a manner that is clear and concise.
• Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally.
• Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.

Responsibilities

• Provide oversight and mentorship to the team in addition to your technical role.
• Suggest and organize team-building activities.
• Ensure team performance and understand on metrics.
• Act as a resource to the rest of the team for rapid decisions and direction.
• Through Root Cause Analysis, discover training needs and provide coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed