IT Support Specialist
About The Position
Chord Specialty Dental Partners, a leading provider of pediatric and orthodontic dental care, has a full-time career opportunity available for an IT Support Specialist! As an IT Support Specialist, you'll play a crucial role in supporting IT operations throughout our Home Support Office and Dental Offices. You will collaborate with various teams to ensure seamless technology integration. This is a great opportunity for someone who enjoys being hands-on, values collaboration, and wants to make a meaningful impact in a fast-paced, people-focused healthcare environment. You’ll gain exposure to a variety of technologies, grow your skill set, and be part of a supportive team that values innovation and continuous improvement.
Requirements
- 2+ Years of progressive experience in tech support
- Technical knowledge and experience with Windows OS, Azure, anti-virus, patching, and O365 Suite
- Ability and willingness to travel to clinics and surgery centers as needed, including occasional overnight stays
- ITSM experience required
Nice To Haves
- Preferred degree in MIS, Computer Science, or other related fields
- Experience supporting medical or dental software is preferred
Responsibilities
- Provide general IT support to employees working in corporate office and in clinics
- Assisting in routine IT scheduled tasks
- Documentation of the IT environment and various operational processes
- Maintaining IT Equipment Inventory including scheduling repairs, tracking devices, and ensuring sufficient supply
- Employee onboarding / off-boarding utilizing central management platforms to plan for equipment repair and refresh
- Assisting IT management with ongoing projects and maintenance needs
- Oversee and participate in the setup of new locations
- Be diligent in protecting PHI as it relates to HIPAA Standards in IT Interfacing directly with the end-users for training, support, and guidance in all things IT
- Support RingCentral telephone system.
Benefits
- Medical/Dental/Vision Insuranace
- 401(k) with company match
- Generous paid time off (PTO) policy
- Company paid holidays
- Employer-paid Group Term Life Insurance
- Short-Term and Long-Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
