IT Support Specialist (3696)

LOGO BRANDS INC • Franklin, TN

11d • $50,000 - $60,000 • Onsite

About The Position

Logo Brands is seeking an IT Support Specialist to join their growing team. This role involves supporting hardware, software, and related infrastructure, with opportunities to assist other departments. The company offers a fun, casual environment and has been recognized as a top workplace. The ideal candidate will have 1-2 years of IT experience, a desire for continuous learning, and a strong drive to grow with the company.

Requirements

• A 2-4 year degree in Computer Science, Information Technology, or similar experience.
• 1-2 years of experience in IT Support.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networking.
• Ability to determine IT needs and train end-users.
• Proficiency and basic troubleshooting knowledge with the following software and systems: Windows 11, Windows Server, Microsoft SQL
• Proficiency and basic troubleshooting knowledge with the following software and systems: Microsoft 365, Exchange, Active Directory, SharePoint and Azure
• Proficiency and basic troubleshooting knowledge with the following software and systems: Virtualization platforms such as Azure Virtual Desktop, Citrix, AWS
• Proficiency and basic troubleshooting knowledge with the following software and systems: Enterprise backup and Disaster Recovery platforms
• Basic Powershell/SQL scripting proficiency desired
• Experience in supporting of ERP and EDI systems and software desired
• Experience in documenting processes and monitoring performance metrics.
• Knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.
• Self-Starter and willingness to constantly learn.
• Detail orientated and process driven.

Nice To Haves

• Basic Powershell/SQL scripting proficiency
• Experience in supporting of ERP and EDI systems and software

Responsibilities

• Providing IT assistance to staff.
• Training end-users on hardware and software functionality.
• Workstation setup, configuration and end-to-end support.
• Server and network hardware install, clean-up, monitor and configuration.
• Resolving helpdesk tasks and tickets while meeting SLAs.
• Monitoring hardware, software, and system performance metrics and troubleshooting issues.
• Updating computer software, as well as upgrading hardware and systems.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree