IT Support Specialist

VigorCare Pediatric Services•Detroit, MI

About The Position

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent customer service skills. The IT Support Specialist will be responsible for providing technical support to our employees, maintaining our IT infrastructure, and ensuring the smooth operation of our systems and applications.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in a similar IT support role
Strong knowledge of Windows operating systems and Microsoft Office Suite
Experience with Active Directory, Exchange, and other network services
Familiarity with network security and data backup systems
Excellent troubleshooting and problem-solving skills
Strong customer service and communication skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies

Responsibilities

Provide technical support to employees for hardware, software, and network issues
Troubleshoot and resolve IT-related problems in a timely manner
Install, configure, and maintain computer systems, software, and peripherals
Monitor and maintain network and server infrastructure
Perform regular backups and ensure data integrity
Manage user accounts and permissions
Stay up-to-date with emerging technologies and make recommendations for upgrades and improvements
Create and maintain technical documentation and user guides
Train employees on new systems and technologies as needed
Collaborate with other IT team members to ensure the smooth operation of all IT systems
Participate in on-call rotation for after-hours support as needed