IT Support Specialist

Erbe USA Incorporated

4h•Hybrid

About The Position

The IT Support Specialist provides day-to-day support to end-users on enterprise applications, addressing issues and ensuring optimal system utilization. This role involves gathering and analyzing business requirements, translating them into functional specifications, and identifying areas for improvement. The specialist implements and maintains system integrations, collaborates with business units to streamline workflows, and develops training programs. They are responsible for conducting thorough testing of systems solutions, collaborating with colleagues at the parent company to resolve issues, and creating and maintaining comprehensive documentation for configurations, customizations, and processes. The position also entails developing and ensuring adherence to the company's IT standards and policies. Additionally, the specialist provides back-up support by assisting with disaster recovery planning and offering first-level support for personal computers, peripheral equipment, networks, communications equipment, and user software and hardware needs.

Requirements

Bachelor’s degree in information technology or other computer-related field required.
3-5 years’ experience in an information systems field required.
Excellent verbal and written communication skills are required.
Strong interpersonal skills required with the proven ability to collaborate in a team environment that are cross-functional in nature.
Significant experience with Microsoft and/or Apple operating systems and applications such as the Microsoft Office Suite required.
Must possess strong understanding of ERP systems and integration principles.
Must possess strong problem-solving skills and be detail oriented.
Candidates must be highly organized and able to meet deadlines.
High quality customer service skills (including end-user empathy) are essential as is the ability to provide instruction over the telephone.

Nice To Haves

Experience in a medical device or other medical company strongly preferred.
Experience with JD Edwards and Microsoft Dynamics preferred; advanced training/certifications in either or both applications strongly preferred.

Responsibilities

Provides day-to-day support to end-users on enterprise applications, addresses issues, and ensures optimal system utilization.
Gathers and analyzes business requirements aligning with key stakeholders.
Translates business needs into functional specifications that align with system capabilities.
Collects data, observes workflows, and monitors system activity to identify vulnerabilities or areas of improvement.
Implements and maintains system integrations to ensure seamless data flow across different modules.
Identifies opportunities for process improvement and efficiency gains within systems applications.
Collaborates with business units to streamline workflows and enhances overall system performance.
Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
Develops and delivers training programs to enhance user proficiency and promote best practices.
Conducts thorough testing of systems solutions to ensure accuracy and reliability.
Collaborates with colleagues at parent company to resolve any identified issues and ensure system integrity.
Creates and maintains comprehensive documentation for configurations, customizations, and processes.
Keeps documentation up to date with changes and enhancements to all system applications.
Develops, maintains, and ensures adherence to company’s IT standards and policies; ensures IT policies and procedures are documented, current and accurate.
Assists director, as necessary, with disaster recovery planning and implementation.
Supports personal computers, peripheral equipment, networks, communications equipment and provides support for users' software and hardware needs; provides first level support on daily routine issues and troubleshooting related to these areas.