IT Support Specialist

Optivations • West Palm Beach, FL

30d • Onsite

About The Position

The IT Support Specialist will work on-site from our West Palm Beach office and they’ll be the go-to person for keeping our systems running smoothly and ensuring our team and clients have what they need to do their work. They’ll handle everything from day-to-day support requests to onboarding new users and clients, managing our productivity suite environments, and keeping our office technology organized and well-maintained.

Requirements

• 5+ years of experience in IT support, helpdesk, or a similar role
• Hands-on experience with Microsoft 365 administration (Teams, Outlook, Intune)
• Familiarity with user and permission management across various systems
• Comfortable troubleshooting common hardware and connectivity issues
• Strong organizational skills and attention to detail
• Experience with physical access management (badges, NFC cards, etc.)
• Clear communication skills for working with both technical and non-technical colleagues

Nice To Haves

• Experience with device management and endpoint security (Intune, MDM)
• Familiarity with onboarding/offboarding workflows and documentation
• Experience managing IT inventory and equipment tracking
• Experience with multi-accounting e-commerce software (anti-detect browsers)
• Experience migrating across productivity suites (Google Workspace to Microsoft 365 or vice versa)
• Any relevant certifications (CompTIA A+, Microsoft 365, etc.)

Responsibilities

• Handle admin tasks across internal and third-party systems such as password resets, user provisioning, and permission management
• Manage user onboarding and offboarding, including orientation and access setup
• Support client onboarding and offboarding processes
• Troubleshoot and resolve hardware and connectivity issues (WiFi, login problems, peripherals, etc.)
• Serve as the first point of contact for IT support requests
• Escalate complex issues when needed and follow through to resolution
• Help manage and configure our Microsoft environment including Intune, Teams, Outlook, and related tools
• Support device management and security policies through Intune
• Assist with ongoing Microsoft 365 administration and improvements
• Organize and maintain our server closet
• Track and manage inventory of tech equipment in the office
• Help with hardware setup, maintenance, and replacement as needed

Benefits

• Annual performance bonus (discretionary, paid based on personal and firm performance)
• 401(k) program with company match up to 4% of compensation
• Health, life, disability, vision, and dental insurance coverage
• Seven paid holidays annually
• Unlimited paid time off as defined in the company’s “Responsible Adult Policy” (subject to certain notice requirements and guidelines)
• Flexible remote-work and work-from-home policies for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees