IT Support Specialist

State Bank of Southern Utah•Cedar City, UT

11h

About The Position

The role of the IT Support Specialist is to focus on resolving technical issues for bank employees and bank customers. The IT Support Specialist is the first line of support and will work to resolve computer software and hardware problems for our employees. You will collaborate within the IT department to determine the source of specific issues and make recommendations for solutions. Responsible for excellent customer service and communication with both internal and external customers. This position is Part-Time at 20 hours per week. The schedule is Monday-Friday 5:30pm-9:30pm. At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values: Make a Difference : We are actively engaged. We genuinely care. We are knowledgeable and find solutions. Relationships Matter : We are committed to each other and our customers. We seek to understand, connect, and collaborate. Live with Integrity : We are trusted to do the right thing. We take responsibility for our individual roles and actions. Love What We Do : We are passionate and show up with enthusiasm. We are driven and continually look to improve. Share Positivity : We lift each other. We interact with a positive and optimistic attitude. Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Requirements

Applicable prior or ongoing education and/or work experience in IT, IS, or related area
Must pass a credit & background check
High School Graduate or (GED)
Must be at least 18 years of age
Excellent listening and communication skills
Ability to express ideas clearly and explain technical information to others
Active Directory and Microsoft Office 365 platform
VOIP Phone system administration
Remote deployment of upgrades and remote end user support
Basic programming knowledge

Nice To Haves

1+ years banking experience
1+ years of IT support, job related experience
Associate’s or Bachelor's degree, Technical College graduate

Responsibilities

Work as part of a team providing end user helpdesk support for employees and customers
Perform hardware, software, and network troubleshooting
Determine the best solution based on the issue and details provided by customers
Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
Image, deploy, upgrade and refresh PCs and manage assets
Continuous focus on customer satisfaction, compliance, and standards
Identify trends and improvement opportunities by performing root cause analysis
Maintains accurate documentation of issues and inquiries and the corrective actions
Maintain confidentiality of customer information and bank procedures
Communicate to co-workers and relevant departments and supervisor in a timely manner.
Update relevant parties about any issues and reach out to someone to ensure that the issue is resolved quickly
Conduct nightly processing of bank transactions and other bank processes
Clean IT department each night
Proactively reach out if duties are unclear or more work is needed
Effectively collaborate with supervisor and co-workers on various projects and in ensuring that daily bank transactions are processed