IT Support Specialist

Ulteig•Fargo, ND

24d•$28 - $38•Hybrid

About The Position

The IT Support Specialist works as part of the geographically dispersed IT team to collaboratively manage support escalation requests from the Help Desk. The IT Support Specialist works as part of a team to deploy, maintain, and support end-user devices and systems, including desktop hardware, antivirus, patching, software deployment systems, video conferencing, and printers in our growing company.

Requirements

An associate's degree in IT is required, with a bachelor’s degree preferred.
Minimum of 2 years of experience with Help Desk or an IT support-related field.
Extensive experience with PC hardware, software applications, operating systems, and network connectivity is required.
Experience related to client/server security.
Knowledge of IT systems, including but not limited to Microsoft Windows Server, Windows 10/11, Office365, and computer hardware.
Must possess a well-rounded knowledge of commonly used concepts, practices, and procedures.
Ability to effectively troubleshoot by applying logical analysis and problem-solving techniques.
Demonstrates excellent verbal/written communications, time management, customer service, interpersonal, and organizational skills.
Demonstrates the ability to be organized, effectively prioritize, and work on multiple projects and meet deadlines by setting priorities.
Requires analytical thinking, time management skills, and, most importantly, excellent customer service skills.
This is a hybrid role that requires working in the office three days per week.
Demonstrates openness to innovation by embracing and applying evolving technology and AI tools to enhance workflows, solve problems, and drive continuous improvement.
Must have authorization to work permanently in the U.S.

Nice To Haves

Experience with imaging software is a plus.
Previous experience in an engineering environment is a plus.

Responsibilities

Upholds the Mission, Vision, and Core Values of Ulteig.
Acts diligently to ensure information security policies are followed.
Installs, maintains, and supports end-user technology, including computers, printers, phones, and software.
Works as part of the IT team handling Help Desk escalations to provide problem analysis and problem resolution.
Manages workload efficiently and prioritizes tasks.
May have ownership of IT support tools and/or processes.
Identifies potential system improvements for presentation to IT management for consideration, to improve Ulteig’s technology.
Recommends standards for end-user device hygiene and efficiency.
Identifies user issue trends and escalates as needed.
Completes projects and tasks within scope guidelines.
Creates technical documentation, including procedures, standards, best practices, break/fix solutions, and manuals.
Works collaboratively with individuals at all levels in the organization in a team environment.
Provides local IT hands-on support to remote team members.
May collaborate with external vendors.
Complies with all company and client safety standards.
Follows all company policies and procedures.