IT Support Specialist (Field/Regional)

Hendrick • McKinney, TX

2d • Onsite

About The Position

The IT Support Specialist (Field/Regional) is responsible for supporting a group of dealerships within a defined geographic region. This role ensures dealership technology systems are operational, compliant, and aligned with Corporate IT standards. The RIC serves as a key liaison between dealership teams and Corporate IT, supporting both day-to-day operations and technology projects. This role may be filled as either a Field Service Technician or Regional IT Coordinator, depending on experience!

Requirements

• 2+ years of IT support experience (field or client-facing preferred)
• Strong troubleshooting skills (hardware, software, basic networking)
• Ability to work independently and manage multiple priorities
• Strong communication and customer service skills

Nice To Haves

• CompTIA A+ certification (or equivalent)
• Automotive dealership systems experience (DMS, service tools, OEM platforms)

Responsibilities

• Provide onsite and remote support for hardware, software, and network issues
• Install, maintain, and repair PCs, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve technical issues; track incidents in ServiceNow
• Maintain IT systems and ensure compliance with corporate standards
• Manage computer room environments (cabling, equipment setup, cleanliness, controls)
• Support and coordinate IT projects (PC refreshes, IMACs, new site initiatives)
• Partner with vendors for equipment installation and warranty repairs
• Build strong relationships with dealership teammates and provide excellent customer support
• Train users on systems, tools, and IT best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed