DevSecOps Engineer (TypeScript & Agentic AI)

Arize AI•Los Angeles, CA

11h•Hybrid

About The Position

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us for team events and onsite collaboration days.

Requirements

2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
Hands-on experience with Google Workspaces admin console & SSO, Office 365 suite, Zoom admin controls, Atlassian (Jira, Confluence), GitHub (user access, integrations, permissions), Kandji or similar MDM solutions, Bitdefender or similar endpoint protection tools.
Scripting or programming language.
Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS.
Experience assisting with or completing security questionnaires for sales enablement.
Strong understanding of identity and access management principles.
Excellent written and verbal communication skills.
Self-starter comfortable working independently in a remote environment.

Responsibilities

Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
Manage and support user accounts, access provisioning, and integrations across Google Workspaces (SSO-enabled), Office 365, Zoom, Atlassian tools (Jira, Confluence, etc.), and GitHub.
Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
Maintain and document standard operating procedures for IT systems and user support.
Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
Assist in responding to security questionnaires from prospects and partners as part of the sales process.
Monitor system logs and alerts to detect and remediate potential threats.
Ensure compliance with identity and access management protocols across all integrated platforms.
Assist in tracking and reporting IT and security metrics for internal review and audits.
Identify opportunities for automating manual tasks and improving operational efficiency.
Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
Contribute to internal documentation and user training materials.