IT Support Specialist

L A Federal Credit Union•Glendale, CA

22d•$27 - $30•Hybrid

About The Position

LAFCU's IT Support Specialist provides first and second-level technical support to employees throughout the organization. This position is responsible for installing, maintaining, troubleshooting, and supporting desktop computers, mobile devices, software applications, telecommunications equipment, cloud platforms, and related technology systems. The IT Support Specialist delivers exceptional customer service while ensuring the reliability, availability, and security of technology resources.

Requirements

One year to three years of similar or related experience.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Working knowledge of Microsoft Azure, AWS, Microsoft 365, Entra ID, networking fundamentals, cybersecurity best practices, and IT service management systems.
Requires standing for 5+ hours a day.
Approximately 2 hours per day for the following activities: standing, walking, bending over, crouching, squatting, carrying, pushing or pulling.
Ability to lift up to 25 lbs. one hour per day.
Fine dexterity and use of computer keyboards for long periods of time.
Visual skills for computer terminal, printers, calculator and credit union reports.
Repetitive use of hands.

Responsibilities

Provides technical support to end users by diagnosing and resolving hardware, software, network connectivity, printer, telephone, and mobile device issues through in-person, remote, and telephone support.
Provides remote technical support to employees using approved remote access, monitoring, and collaboration tools while ensuring compliance with information security requirements.
Installs, configures, maintains, and upgrades desktop and laptop computers, monitors, printers, scanners, mobile devices, and other technology equipment.
Supports and administers cloud-based technologies and services, including Microsoft Azure, Amazon Web Services (AWS), Microsoft 365, and related platforms.
Manages and resolves support tickets in accordance with established service level agreements (SLAs).
Administers user accounts, passwords, access permissions, multi-factor authentication, single sign-on (SSO), and email accounts.
Assists with onboarding and offboarding processes for onsite and remote employees.
Supports Microsoft 365 applications and services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
Maintains accurate inventory records of technology assets and cloud subscriptions.
Participates in technology projects, system upgrades, cloud migrations, software deployments, and remote workforce initiatives.
Adheres to information security policies and escalates suspicious activity or incidents.
Performs other duties as assigned by IT Management.