Automotive IT Support Specialist — Dealership Operations
About The Position
Krause Auto Group is seeking a hands-on IT Support Specialist to provide responsive, professional technology support for our Myrtle Beach-area dealership operations. This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day-to-day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations. The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise-system issues to the Systems Team Lead and broader IT team.
Requirements
- Two or more years of hands-on IT support, desktop support, help desk, or similar technical experience.
- Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, hardware troubleshooting, and user support.
- Experience with device setup, software deployment, account support, and basic networking concepts.
- Comfortable working directly with non-technical users in a fast-paced business environment.
- Organized, dependable, and able to manage multiple requests while communicating clearly.
- Valid driver’s license and ability to travel locally between assigned dealership locations as needed.
Nice To Haves
- Experience supporting automotive dealerships, multi-site organizations, or other high-volume operational environments.
- Familiarity with Microsoft Intune, Entra ID, Active Directory, endpoint-management tools, or ticketing systems.
- Experience supporting VoIP phone systems.
- CompTIA A+, Network+, Microsoft, or comparable technical certification.
Responsibilities
- Provide in-person and remote support for employees across assigned dealership locations.
- Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
- Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
- Support employee onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
- Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account-access issues.
- Support desk phones, mobile devices, and related phone-system requests.
- Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
- Follow established IT security standards, including access-control, device-handling, and escalation procedures.
- Identify recurring issues and escalate patterns or higher-impact incidents promptly.
- Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.
Benefits
- Training, project exposure, and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
