IT Support Specialist

Alpha Public Schools • San Jose, CA

4d

About The Position

The IT Support Specialist will serve as an integral role in ensuring Alpha’s technology systems perform exceptionally well. The IT Support will have a high comfort level with technology and be able to troubleshoot issues, learn computer programs quickly, and be adept at collecting and analyzing data. The IT Support will have a strong customer service approach. Additionally, the IT Support will value communication with all Alpha staff members and collaborating effectively as part of a team.

Requirements

• Sustained commitment to the school/workplace that demonstrates persistence and drive to complete a job.
• Demonstrates risk taking, innovation, self-confidence, and the ability to push oneself beyond one’s comfort zone.
• Ability to collaborate with a wide range of stakeholders and skilled in providing technical support empathetically to frustrated users of all skill levels.
• Strong organizational skills and attention to detail, with a demonstrated ability to work independently in a fast-paced environment, lead projects, meet multiple concurrent deadlines and organize time and priorities.
• Adapts to meet the needs of the organization and a startup work environment.

Nice To Haves

• Jamf MDM
• Freshdesk
• Clever
• InfiniteCampus
• Google Apps for Education and Google Sites
• Google Chrome Management System
• Jive VoIP Phone system
• WordPress
• macOS 10.15
• iPadOS 13
• Windows 10

Responsibilities

• Create configurations and manage Apple devices in Jamf MDM
• Perform remote support on macOS software
• Asset tracking and inventory of hardware
• Setup and manage Chromebooks on an enterprise scale
• Manage and troubleshoot Verizon hotspots
• Basic maintenance of projectors/document cameras/Apple TV
• Manage VoIP phone system
• Troubleshoot various Google Apps including Gmail/Google Drive/Google Sites
• Manage school website via Google Sites, as well as WordPress
• Ability to research complex problems and develop cost effective solutions; strong analytical skills
• Create and manage tickets for addressing hardware and software issues in Freshdesk
• Assess and recommend software and hardware solutions
• Provide advanced support and/or hands-on assistance to staff
• Maintain clear documentation for internal projects and troubleshooting guides

Benefits

• Health benefits plans for medical, vision, and dental insurance coverage for staff and their families
• Retirement matching options
• Paid time off for holidays and Winter break between the end of December and New Year's (2 weeks)
• Generous paternity/maternity leave benefits including 4 weeks of paid parental leave in addition to the state and federal leave allowances
• APS Tuition Assistance Program provides up to $4,000 of financial assistance towards attaining bachelor degrees and teacher credentials
• Employee Assistance Program that provides access to professional services for workplace, life, and wellbeing support and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed