IT Support Specialist

Fora Health Inc•Portland, OR

5d•$30 - $33•Onsite

About The Position

As an IT Support Specialist, you will be a key contributor to the optimization of our organization's technological infrastructure. Your role will support outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and other support departments. You will ensure seamless coordination across departments, enabling data-driven decision-making, operational efficiency, and sustainable growth.

Requirements

Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
Detail-oriented and organized
2 years of SharePoint experience required
Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
Ability to maintain professional boundaries with patients, the community, and other staff members.
Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
Written and organizational skills to complete all required documentation.
Communicates information effectively in writing and verbally
Strong organizational skills and attention to detail
Displays initiative and problem-solving skills
Basic knowledge of substance-use disorders
Marked ability to demonstrate and utilize self-awareness
Intermediate understanding of mental health disorders and symptom presentation
For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of six months of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass DHS criminal background and DMV checks.

Nice To Haves

Bachelor’s degree in computer science, Information Technology, or any related field is preferred

Responsibilities

Create and maintain documentation templates, group sessions, and schedules.
Manage lab and medication orders within the EHR system.
Administer user accounts and permissions.
Collaborate with EHR support and billing teams to resolve bugs and ensure accurate coding for claims.
Serve as EHR liaison in clinic department meetings.
Provide daily troubleshooting and coaching for end users.
Manage helpdesk ticketing system and ensure timely resolution.
Address application, equipment, and workflow issues.
Communicate system updates and changes to staff.
Coordinate with IT vendors for escalated support and service delivery.
Conduct onboarding and offboarding processes, including account setup and equipment provisioning.
Deliver training for new staff and identify ongoing training needs for existing staff.
Provide specialized training on Microsoft 365, Google Workspace, and EHR systems.
Maintain IT inventory using asset management systems.
Allocate and track IT equipment including Chromebooks, VOIP phones, and audio/visual gear.
Manage cable setups and ensure organized infrastructure.
Monitor and manage departmental IT expenses and procurement.
Lead and support IT-related projects, ensuring timely delivery and stakeholder alignment.
Coordinate with vendors for software licensing, hardware procurement, and service contracts.
Oversee software management lifecycle including updates, renewals, and compliance.
Develop and manage SharePoint forms and reporting lists.
Configure and maintain Microsoft 365 tools for collaboration and productivity.
Ensure secure and compliant deployment of apps and extensions.
Configure Google Workspace for efficient device deployment.
Provision Chromebooks and manage device policies.
Ensure compliance with security protocols and perform routine maintenance.
Support CRM system usage and troubleshoot user issues.
Manage VOIP system setup, maintenance, and user support.
Attend staff meetings as scheduled.
Complete additional trainings as assigned in a timely manner.
Participate in special projects and other duties as assigned.
Participate in ongoing supervision and consultation.