IT Support Specialist
About The Position
This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly, courteous, and willing to work as part of a team. Provide training and documentation to end users. You will be primarily responsible for the companyâs helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance, and participate in on call rotation.
Requirements
- 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.
- Due to sensitive data handling for government contracts, U.S. Citizenship is required.
- An associate degree, or higher, in an IT related field or equivalent work experience.
- Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting.
- Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.
- Experience working with a support ticketing system, required.
- After hours support of business applications is required.
- Some travel may be required.
- Excellent written and verbal communication skills, required.
- Experience working with and supporting the Microsoft Office suite, required.
- Strong interpersonal and problem-solving skills
- Outgoing and willing to take the lead on projects and initiatives
- Ability to get things done in a timely manner but yet with high quality and thoroughness
- Detail oriented, organized, and highly motivated
- Positive attitude and willingness to assist wherever needed
- Great attitude towards teamwork and overcoming daily challenges
- Responsible for other duties as assigned
Nice To Haves
- Experience administering and maintaining Product Center a plus
- Experience with using and/or administering Microsoft SharePoint a plus.
- Experience supporting mobile devices in the enterprise is a plus.
- IT Industry certifications are also a plus, but not required.
Responsibilities
- Sets up, configures, and supports end user hardware and software
- Troubleshoot and fix/repair desktop hardware/software issues at root cause
- Train staff on the proper/best use of available software
- Create, update, and maintain end user documentation.
- Work with departments to build customized documentation and training plans for current and new employees
- Triage and work incoming tickets
- Escalate as necessary
- Provide support for our PLM software.
- Assist users with adds, moves, and changes in the system.
- Maintain servers and network hardware
- Assist with patching of servers
- Assist with Network/System Administration
- Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
