IT Support Specialist

BlackSky • Seattle, WA

18d • Hybrid

About The Position

BlackSky is looking for an IT Support Specialist to support our Seattle, Washington location. Reporting to the IT Service Manager, this role handles frontline support of internal users, both in office and remote, resolving both basic and complex issues and working with other specialist IT team members as needed. The ideal candidate has strong problem-solving skills, good time management, and delivers exceptional customer service.

Requirements

• At least three years of experience providing IT systems support for end users.
• Ability to support both Seattle and Tukwila, WA offices.
• Available for after-hours and weekend support as part of an on-call rotation.
• Experience troubleshooting OS and application isues with Windows 11, Mac, Linux, iOS, and Android.
• Able to troubleshoot and correct Wi-Fi and wired networking issues.
• Able to create basic configuration documentation, KB articles, and how-to documentation.
• Troubleshoot and correct issues remotely, using remote management tools and methodologies.
• Scripting with PowerShell, Python, and Linux Bash.
• Experience with Office 365, Azure, and Intune.
• Able to work independently, with strong self-direction and initiative, as well as within a team.

Nice To Haves

• Experience with Ubuntu advanced troubleshooting and configuration.
• Experience with Microsoft GCC-High based environments
• MCSE, MCSA, or A+ certification.
• Experience implementing processes and technical solutions to comply with security standards such as NIST 800-171, NIST 800-53, FedRAMP, SOC, ISO 27001, etc.

Responsibilities

• Provide day-to-day support for Windows 10, Mac, and Linux users.
• Provide in-office support at least 4 days a week to the Seattle, WA office, providing support to the Tukwila, WA office as needed.
• Manage ticket queue and user communication following SLA guidelines
• Active Directory account creation and account management.
• Supports desktop and laptop imaging.
• Supports various cloud technologies, from video conferencing, to O365, SSO, and other cloud collaboration tools.
• Asset management, equipment ordering, and order tracking.
• Basic network troubleshooting.
• Other job-related duties assigned.

Benefits

• Medical, dental, vision, disability, group term life and AD&D, voluntary life, and AD&D insurance
• BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
• 15 days of PTO
• 11 Company holidays
• four Floating Holidays (pro-rated based on hire date)
• one day of paid volunteerism leave per year
• parental leave
• 401(k) pre-tax and Roth deferral options with employer match
• Flexible Spending Accounts
• Employee Stock Purchase Program
• Employee Assistance and Travel Assistance Programs
• Employer matching donations
• Professional development
• Mac or PC? Your choice!
• Awesome swag

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed