IT Support Specialist

Benchmark Community Bank•Oxford, NC

1d•Onsite

About The Position

Being a part of the Benchmark Community Bank family demonstrates "community" at its core. Since our earliest days as The Lunenburg County Bank, our organization has focused on contributing to an enhanced hometown quality of life in the communities we serve. As a Benchmarker, you will be encouraged to be involved in the activities that make where you live, work, and play "home." We look forward to talking with you about how you can "Come home to Benchmark." We are seeking a knowledgeable and customer-focused IT Support Specialist to join our team in our Oxford, North Carolina location. This role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues, maintaining computer systems, and ensuring users have the technology support needed to perform their jobs effectively.

Requirements

Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and computer hardware
Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, and network troubleshooting
Excellent customer service, interpersonal, and communication skills
Ability to prioritize workload, manage multiple tasks simultaneously, work independently, and collaborate effectively with team members, vendors, and business partners to resolve technical issues

Nice To Haves

Associate's degree in information technology, Computer Science, or related field
Comp TIA A+ and/or Comp TIA Network+ certification
3-5 years of experience providing technical support in a business environment

Responsibilities

Providing technical assistance to employees
Troubleshooting hardware and software issues
Maintaining computer systems
Ensuring users have the technology support needed to perform their jobs effectively