IT Support Specialist

Mountain Land Physical Therapy Partners•Cottonwood Heights, UT

19d•$19 - $21•Onsite

About The Position

Mountain Land Physical Therapy is seeking an on-site IT Support Specialist to manage technology operations across its approximately 80 outpatient clinics. This role is crucial for ensuring that clinical and administrative teams have reliable technology to perform their duties. The IT Support Specialist will be the primary point of contact for resolving technical issues, handling requests via phone, email, and ticketing system. Responsibilities include hardware replacement, setting up new hire equipment, troubleshooting printers and payment terminals, and traveling to clinic locations for hands-on support. This position is an entry-level role within the IT team, offering opportunities for growth into systems administration, automation, and security as the company expands.

Requirements

An aptitude for troubleshooting Windows and Microsoft 365, and a willingness to learn quickly.
Comfort with basic computer hardware, including PCs, printers, and peripherals.
Genuinely good communication. You will be talking to therapists and front office staff, not engineers.
Dependability. Clinics need to know their request is being handled.
A valid driver's license and willingness to travel to clinic locations.
Comfort working around protected health information, or willingness to be trained on it properly.
Must be able to work fully on-site at our Cottonwood Heights, Utah location.
Desire to learn and develop technical skills.
Excellent problem-solving abilities.
Strong communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Additional Education or Certifications in Technology (preferred, but not required)
A year or more in help desk, technical support, or a similar role.
A+, Network+, or Microsoft certifications, or technical coursework.
Exposure to Microsoft Entra ID, Intune, or an IT ticketing platform.
Interest in scripting and automation, such as PowerShell or Power Automate.

Responsibilities

Take in support requests, prioritize them, work them, and document what you did.
Fix issues at the desktop and device level, including software installs, hardware swaps, and configuration.
Set up equipment and accounts for new hires, and make sure access is removed when people leave.
Support clinic technology including workstations, printers, phones, tablets, and payment terminals.
Travel to clinics for hardware replacements, installs, and issues that cannot be fixed remotely.
Escalate the things that need deeper technical involvement, and learn from how they get solved.
Keep asset records accurate and write up the fixes that other people will need later.