IT Support Specialist

TEKsystems • Clinton, IN

17d • $27 - $30 • Onsite

About The Position

The IT Support Specialist will assist a small team of 2 people supporting around 500 users and 200 devices in a manufacturing environment. This role requires a Senior level Technician with strong hardware and software troubleshooting skills, responsible for closing tickets and handling End User Support tasks. The manufacturing site is experiencing workload and capacity issues related to ticket count, necessitating this support technician to help manage the demand.

Requirements

• Minimum 5 years experience in an IT Support role in a complex environment.
• Proven education in IT, minimum associate or Bachelor degree.
• Some IT certifications.
• Self-starter, self-motivated troubleshooter.
• Willingness to learn and grow.
• Great people/user support skills.
• Strong HW and SW troubleshooting skills.
• Technical knowledge with W10, W11.
• Experience setting up printers.
• Experience troubleshooting devices.
• Knowledge of MS Office and Teams.

Nice To Haves

• Experience preferably within a manufacturing environment with more than 250 users and multiple systems and processes.

Responsibilities

• Assist a small team of 2 people supporting around 500 users and 200 devices.
• Close tickets and handle End User Support tasks.
• Troubleshoot hardware and software issues.
• Provide support in a manufacturing environment with multiple systems and processes.
• Manage workload and capacity issues related to ticket count.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree