IT Support Specialist
About The Position
As a key member of our IT team, the IT Support Specialist provides advanced technical support for Dental Associates’ clinical operations across Wisconsin. This role offers a dynamic mix of on-site and remote support, ensuring reliable, secure, and efficient performance of all clinic-based technology systems. This includes Windows endpoints, Citrix environments, Denticon practice management software, digital imaging equipment (e.g., x-ray sensors, CBCT), printing/scanning solutions, and related peripherals. You’ll serve as a frontline escalation point, working closely with providers, clinical staff, and IT leadership to keep patient care uninterrupted by technology issues. You’ll also contribute to device lifecycle management, standardization efforts, and the rollout of new technologies.
Requirements
- Associate degree in Information Technology or related field; equivalent experience also considered.
- 3+ years experience in Tier 1/2 support or service desk role, preferably in a healthcare setting.
- 3+ years supporting endpoint environments with centralized device management tools (e.g., SCCM, Intune).
- Strong troubleshooting experience with Windows 10/11 and Citrix virtual desktop environments.
- Familiarity with practice management systems (preferably Denticon) and dental imaging software.
- Knowledge of networking concepts, Active Directory, and antivirus/malware tools.
- Comfortable working with scanning, printing, and document management systems.
- Experience supporting mobile devices (iOS, Android) and collaboration tools (Teams, Outlook).
- Excellent communication and interpersonal skills.
- Calm under pressure with a customer-first mindset.
- Highly organized and capable of prioritizing in a fast-paced, multi-clinic environment.
- Able to maintain confidentiality and adhere to HIPAA and internal data protection standards.
- Must hold a valid driver’s license and be willing to travel between clinical locations.
- Occasional after-hours availability for critical incident response or system upgrades.
Responsibilities
- Provide on-site and remote Tier 1/2 technical support for clinic staff and systems.
- Troubleshoot and resolve issues involving desktops, laptops, thin clients, printers, scanners, VoIP phones, x-ray sensors, CBCT units, and other imaging hardware.
- Support clinical software environments including Denticon, XVWeb, XVCapture, and other vendor platforms.
- Manage Citrix session issues, Windows OS troubleshooting, and Active Directory access requests.
- Perform device configuration, deployment, and routine maintenance, ensuring standard images and endpoint protection are applied.
- Document and manage IT asset inventory for clinics and corporate systems.
- Partner with IT Infrastructure, Applications, and Cybersecurity teams for escalations, system rollouts, and updates.
- Travel regularly to remote clinic locations for hands-on support and technology deployments.
Benefits
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Paid Holidays
- Paid Time Off
- Life Insurance
- 401k
- Company paid short term disability
- FSA
- Critical Illness
- Hospital Indemnity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
