IT Support Specialist - Industrial Automation

Acutec Precision Aerospace Inc • Meadville, PA

3d • Onsite

About The Position

The IT Support Specialist provides Tier 1–3 technical support across the organization while also serving as a key resource for operational technology (OT) environments. This role bridges traditional IT support with oversight of Industrial Automation systems, IoT device ecosystems, and machine-embedded controls. The specialist ensures reliable system performance, secure data flow, and effective integration between enterprise IT and industrial/operational systems.

Requirements

• High school diploma or general education degree (GED), and 2–5 years of IT support experience.
• Experience with Industrial Automation, IoT devices, or embedded/industrial systems.
• Strong troubleshooting skills across hardware, software, and networks.
• Familiarity with Windows, Linux, and basic networking concepts.

Nice To Haves

• Experience with PLCs, HMIs, automation platforms, or OT security.

Responsibilities

• Deliver Tier 1–3 IT support for hardware, software, networking, and user accounts.
• Maintain workstations, mobile devices, and core IT infrastructure.
• Monitor and troubleshoot Industrial Automation dashboards, sensors, alarms, and communication paths.
• Support IoT devices, gateways, and sensor networks, including connectivity and firmware updates.
• Assist with diagnostics and maintenance of embedded controllers and machine-level systems.
• Collaborate with engineering and operations teams to maintain uptime and system reliability.
• Contribute to cybersecurity practices for IT/OT systems and maintain documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED