IT Support Specialist

Skilled Wound Care • Los Angeles, CA

2d • $25 - $30 • Onsite

About The Position

Skilled Wound Care is seeking a hands-on IT Support Specialist to provide daily, in-person IT support for our staff and maintain a clean, reliable, and well-organized technical environment in our Playa Vista office. This role is ideal for someone who enjoys being the go-to person for technical issues, takes pride in organization, and has a strong foundation in both computers and mobile devices.

Requirements

• 1–3 years of experience in a similar IT support / helpdesk role or a degree in Computer Science, Information Technology, or related field
• Strong knowledge of computer hardware and peripherals
• Strong knowledge of operating systems: macOS, Windows, Linux, iOS, and Android
• Deep understanding of computers and mobile devices (configuration, troubleshooting, performance tuning)
• Working understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, routers/switches basics)
• Familiarity with security best practices and endpoint security tools
• Strong organizational skills, with attention to detail and cleanliness in workspace and cabling
• Excellent communication and customer service skills; ability to support users with varying technical skill levels
• Ability and willingness to work on-site in our Playa Vista, CA office 5 days per week
• Must be authorized to work in the US

Nice To Haves

• Experience with one or more of the following (or similar platforms): Hexnode (MDM), Apple Business Manager, Threatdown or similar endpoint security platforms, Other MDM or asset tracking tools.
• Experience in a fast-paced office environment supporting multiple departments

Responsibilities

• Provide on-site technical support to staff for hardware, software, and network-related issues.
• Troubleshoot and resolve problems with laptops, desktops, scanners, printers, iPhones, iPads, and other peripherals.
• Support multiple operating systems: macOS, Windows, Linux, iOS, and Android.
• Respond to support requests in a timely, professional manner and document issues and resolutions.
• Set up and configure devices for new hires (computers, monitors, mobile devices, peripherals).
• Install and configure required software, security tools, and profiles.
• Ensure new employees are fully operational on day one with appropriate access and credentials.
• Diagnose and perform basic to intermediate repairs on non-working assets (laptops, desktops, mobile devices, printers, scanners, etc.).
• Coordinate with vendors or external repair services when needed.
• Perform regular maintenance, updates, and optimizations to keep systems running efficiently.
• Keep all office technical assets, workstations, and cabling clean, neat, and well-organized at all times.
• Maintain and improve cable management in workstations, conference rooms, and networking areas.
• Ensure shared spaces (conference rooms, hot desks, etc.) are always ready for use from a technical perspective.
• Track and manage IT inventory using our MDM and asset tracking platforms.
• Enroll, configure, and manage devices via MDM (e.g., Hexnode, Apple Business Manager, Threatdown or similar tools).
• Maintain accurate, up-to-date records of assigned devices, spare equipment, and retired assets.
• Assist in planning hardware refreshes and ensuring sufficient stock of critical components and accessories.
• Apply a working understanding of networking concepts (LAN/Wi-Fi fundamentals, IP addressing, basic troubleshooting).
• Assist with basic network troubleshooting (connectivity, printers, Wi-Fi issues).
• Implement and follow security best practices for endpoints and user accounts.
• Support deployment and maintenance of security tools (EDR/antivirus, device encryption, OS patching, etc.).

Benefits

• Competitive compensation
• Medical
• Dental
• Vision
• 401K
• PTO
• Potential performance-based bonus
• Opportunity to build and deepen your hands-on IT skills across hardware, software, networking, and security
• A collaborative, in-office environment where you are the key technical point of contact for the team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree