IT Support Specialist

Lead • Lee's Summit, MO

19d • Hybrid

About The Position

Lead Bank is seeking an enthusiastic and customer-focused IT Support Specialist to join our Information Technology team. This entry-level role is ideal for someone beginning their career in IT or with 1–2 years of related experience. The IT Support Specialist will be responsible for providing day-to-day technical support to employees and assisting with basic maintenance of our IT systems across branch and office environments. You’ll work closely with the IT Support Lead and team to help resolve technical issues, set up and maintain hardware, and ensure that employees receive timely support with their devices, accounts, and common IT tools.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in customer support or technical assistance (1-3 years experience)
• Familiarity with Windows and/or Mac operating systems.
• Basic knowledge of networking concepts (e.g., IP addresses, Wi-Fi connectivity, printers).
• Customer service mindset with strong verbal and written communication skills.
• Willingness to learn and grow in a team-oriented environment.
• Ability to follow documented procedures and work independently with guidance.

Nice To Haves

• Experience with help desk ticketing systems (e.g., Jira, Zendesk, Freshservice) preferred.
• Familiarity with Active Directory preferred.
• Familiarity with Microsoft 365, Google Workspace, or other common business productivity tools preferred.
• Exposure to mobile device management (MDM) or identity and access management tools is preferred.

Responsibilities

• Provide first-line technical support for employees, both in-person and remotely, by troubleshooting hardware, software, and connectivity issues.
• Provide on-site support to our Crossroads and Lee’s Summit branch locations. Travel between offices occasionally, as required by business needs.
• Set up and configure desktops, laptops, phones, and peripheral equipment for new hires and existing staff.
• Support onboarding and offboarding processes, including account setup, password resets, and equipment handoffs.
• Document support requests and resolutions in the IT help desk system, ensuring accurate records and identifying patterns.
• Assist in maintaining and supporting office and branch IT equipment, including printers, phones, and meeting room technology.
• Escalate more complex issues to senior IT staff when necessary and follow up to ensure resolution.
• Maintain an organized inventory of IT equipment and track hardware assignments.
• Stay current on internal IT policies, security practices, and basic troubleshooting methods.

Benefits

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree