IT Support Specialist

UATX•Austin, TX

About The Position

UATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution. This role is hands-on and operational, focused on delivering reliable, responsive IT services while helping build the foundation for a more structured and scalable IT environment. The ideal candidate is a strong IT generalist who is equally comfortable troubleshooting user issues, supporting AV and conferencing systems, and improving basic service delivery processes. You will play a critical role in stabilizing IT operations, improving the user experience for faculty and staff, and enabling the IT Manager to focus on strategic and security priorities.

Requirements

2-3 years of experience in IT support, help desk, or IT generalist roles.
Strong working knowledge of macOS and Windows environments.
Experience supporting AV and video conferencing tools (e.g., Zoom, Google Meet).
Strong troubleshooting skills across hardware, software, and basic networking issues.
Excellent communication skills and a customer-first mindset.
Highly organized and able to manage multiple requests in a fast-paced environment.
A service-oriented mindset with strong user empathy.
A reliable operator who can bring structure to a fast-moving environment.
Comfort working independently while knowing when to escalate.
Strong communication skills with non-technical users.
Willingness to be hands-on across a wide range of IT needs.
Interest in helping build and improve IT systems from the ground up.

Nice To Haves

Experience with Google Workspace administration.
Familiarity with IT ticketing systems (e.g., Freshdesk, Zendesk, Jira).
Experience supporting small or growing organizations with limited IT resources.
Exposure to identity/access management or endpoint management tools.
Experience in small businesses or a startup environment.

Responsibilities

Provide front-line IT support for faculty, staff, and students.
Troubleshoot hardware, software, and connectivity issues across macOS and Windows devices.
Serve as the primary intake point for IT requests and help implement a formal ticketing system.
Track, document, and escalate issues as needed.
Set up and support AV systems for classrooms, meetings, and campus events.
Provide real-time support for Zoom, Google Meet, and hybrid conferencing environments.
Troubleshoot audio, video, and presentation issues to ensure a smooth user experience.
Configure and deploy laptops and basic workstation setups.
Support printers, peripherals, and shared office equipment.
Assist with maintaining device health, updates, and general troubleshooting.
Assist with onboarding and offboarding processes, including account setup and access provisioning.
Support badge/access management processes.
Help enforce basic access control practices under direction of IT leadership.
Help transition IT from informal, reactive support to a more structured service model.
Contribute to documentation, knowledge base articles, and standard operating procedures.
Support rollout of foundational IT tools (ticketing system, endpoint management, etc.).