IT Support Specialist

VigorCare Pediatric Services • Los Angeles, CA

6h

About The Position

We are seeking an experienced IT Support Specialist to join our growing team. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. This individual will be responsible for providing technical support to our staff and ensuring that our systems and equipment are functioning properly.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a similar role
• Strong knowledge of computer systems, networks, and software applications
• Experience with Microsoft Office, Windows operating systems, and Active Directory
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Willingness to learn and adapt to new technologies and processes

Responsibilities

• Provide technical support to staff for hardware, software, and network related issues
• Troubleshoot and resolve technical problems in a timely and efficient manner
• Install, configure, and maintain computer systems, software, and peripherals
• Monitor and maintain network security, including firewalls and antivirus software
• Conduct regular backups and ensure data integrity
• Manage user accounts and permissions
• Train staff on new systems and software as needed
• Stay up-to-date on industry trends and advancements in technology
• Collaborate with other IT team members to develop and implement new systems and processes
• Maintain inventory of all hardware and software and ensure all equipment is properly maintained
• Manage vendor relationships and ensure timely resolution of any technical issues
• Provide after-hours support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level