IT Support Specialist

Figure Lending • Reno, NV

1d • Hybrid

About The Position

We’re looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you’ll deliver world-class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.

Requirements

• 3+ years of technical support experience
• Ability to work in office 3 days a week, on a rotating nights and weekends schedule
• Experience troubleshooting common Microsoft and Apple platform software
• Strong problem solver who takes ownership over resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Ability to thrive in a fast-paced startup environment
• Flexible schedule (possible evenings, weekends, on-call, or overtime)

Responsibilities

• Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
• Complete set-ups for new hires and desk moves
• Training staff on new technology and assisting with deployment
• Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
• Support in-office and remote users with a variety of technology and software solutions

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed