IT Support Specialist

Kendall Auto Group•Marysville, WA

24d•Hybrid

About The Position

We are seeking a highly motivated and personable IT Support Specialist to join our technology team. This hybrid Service Desk / Field Technician role is ideal for someone with solid foundational IT skills who is eager to grow their skill in more advanced system, network, and infrastructure support. This position will support multiple dealerships across the region and serve as the primary on-site IT resource for Washington, mainly but not limited to Marysville and Everett providing hands-on troubleshooting, exceptional customer service, and light network support. The ideal candidate is self-driven, adaptable, and excited to work in a fast-paced, multi-location environment. While the position follows a set weekly schedule, flexibility for early/late shifts and occasional nights or weekends (typically scheduled well in advance) is important. Note this role is a field technician who will collaborate with the engineers for bigger issues they are unable to resolve.

Requirements

1–2 years of hands-on experience in IT support, help desk, or a related technical field.
Strong customer service and communication skills; able to work professionally with all levels of staff.
Solid understanding of Windows 10/11, desktop support, and basic troubleshooting methodologies.
Familiarity with Active Directory, DNS, DHCP, Group Policy, and Office 365 administration.
Ability to travel regularly to local dealerships and occasionally out of state.
Self-motivated with strong multitasking, time management, and organizational abilities

Nice To Haves

Experience with remote support tools and ticketing systems.
Exposure to networking concepts, firewall interfaces, and escalation workflows.
Experience supporting multi-site environments.
Comfort working independently as the sole technician supporting a region.

Responsibilities

Provide Tier 1–2 support, including password resets, account unlocks, workstation troubleshooting, and software support.
Manage user lifecycle processes in Active Directory, Office 365, and other internal systems.
Image, configure, and deploy desktops, laptops, and peripheral hardware for new and existing users.
Deliver both remote and on-site technical support across multiple dealerships.
Travel between local sites and provide periodic ON-SITE support
Assist with basic network administration tasks, including DHCP/DNS checks, GPO troubleshooting, and firewall console access for guided configuration changes.
Support technology rollouts, dealership openings, and major deployment projects.
Maintain documentation, ticket updates, and detailed notes to ensure continuity of support.
Identify recurring issues, propose improvements, and take initiative in finding solutions.
Collaborate with the broader IT team while acting as the primary technical resource for Marysville/Everett operations.