IT Support Specialist - Environmental Services

City of Grand Rapids•Water Resource Recovery Facility 1300 Market Ave SW Grand Rapids, MI

7d•Onsite

About The Position

The purpose of this job is to provide technical, desktop support to the Environmental Services Department (ESD) users regarding the City's IT and Water/Wastewater SCADA environments. The IT Support Specialist (ITSS) is responsible for coordinating and liaising with City IT to ensure that user workstations are fully functional and meet defined requirements, including all peripherals. The ITSS is also the application administrator and/or liaison for department-specific applications.

Requirements

Associate’s degree in Computer Science, Information Technology, Computer Engineering, Business Information Systems, or a related field
Three (3) years of related work experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Nice To Haves

Cisco Certified Network Associate (CCNA)
Project Management Profressional (PMP) certification

Responsibilities

Administers and coordinates information systems used by ESD and other departments.
Facilitates production of data to achieve department objectives to ensure compliance of Department Rules/Regulations, State Permits, and Federal requirements.
Works with other City Departments, IT Staff, and vendors to develop and configure new and existing systems, resolves system problems, plan and schedule technology installations and upgrades.
Conducts administrative research of departmental operations and systems for planning, budgeting, and evaluation purposes.
Serves as a liaison between the Water Department and other City operations.
Participates with various teams as it relates to the operation of the department information systems.
Analyzes administrative plans and current practices for simplification through information systems.
Performs related work as required.

Benefits

Medical, Dental, and Vision starting on Day 1
6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
Employee & Employer contributions to Retiree Health Savings Account
Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
Twelve Paid Holidays
Paid Vacation and Sick Time
Paid Parking (if applicable)
Employee Home Ownership Incentive
Tuition Reimbursement and professional development opportunities
Paid Parental Leave
Employee Assistance Program with free mental health counseling
Comprehensive Wellness program with a health and wellness incentive
Employee Discounts and Perks