IT Support Specialist

DriveTime • Mesa, AZ

11d • Onsite

About The Position

In short, this role is all about being the go-to person for keeping technology running smoothly for employees—whether they’re in the office or working remotely. As an IT Support Specialist I, you’ll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You’ll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization. In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations.

Requirements

• 1+ year of experience troubleshooting and providing technical support
• High school diploma or equivalent work experience
• Strong troubleshooting skills across Windows and macOS environments
• Experience supporting hardware and basic networking issues
• Experience working in a ticketing system and managing competing priorities
• Excellent customer service and communication skills in a corporate environment

Nice To Haves

• Microsoft Intune and Autopilot
• Apple Business Manager and Jamf (or similar MDM tools)
• Citrix environments
• Lenovo and Apple hardware support
• Logitech conference and collaboration tools
• Verkada access controls and camera systems
• Microsoft 365 administration (Admin Center, user and license management)

Responsibilities

• Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues
• Diagnosing, troubleshooting, and resolving issues both remotely and onsite
• Managing, prioritizing, and documenting support tickets with clear and timely communication
• Configuring and deploying new computers using standardized builds and endpoint management tools
• Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals
• Supporting onboarding and offboarding processes related to IT equipment
• Troubleshooting, maintaining, and supporting conference rooms and AV systems
• Providing real-time meeting support and escalating AV or vendor issues when needed
• Supporting physical security systems such as access controls and cameras
• Tracking hardware inventory and managing the device lifecycle
• Assisting with patching, updates, and endpoint compliance to maintain system health and security standards
• Documenting resolutions, processes, and recurring issues to continuously improve support efficiency
• Minimizing conference room downtime through proactive testing and rapid issue resolution
• Ensuring new hires have fully functional equipment and desk setups on day one

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Paid time off (wellness days, holidays, vacation time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED