IT Support Specialist (Full -Time)

Murdoch's Ranch & Home Supply•Bozeman, MT

About The Position

Murdoch’s is seeking a proactive and customer-focused IT Support Specialist to ensure the smooth operation of computer hardware, software, and peripheral devices across the organization. This role is the first point of contact for all end-user technology incidents and service requests, delivering exceptional support and training at the desktop level. The ideal candidate will be a hands-on problem solver with a strong sense of ownership and a passion for improving IT service delivery. A driven individual who wants to fix the root cause, improve service levels and reduce incidents. Willingness to work outside standard hours, including weekends and on-call shifts as needed. Preference will be given to candidates located in Bozeman, MT or within commute distance to one of our retail locations. As a Murdoch's Team Member, you will... Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support. Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers. Initiate and track all company hardware replacement and repair. Contact Dell Technical Support and arrange onsite computer repairs. Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more! Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage Weekly proactive calling of stores to identify current issues and needs. Represent Murdoch’s in a positive and professional manner. Demonstrate “team” attitude. Exhibit strong follow-through on all tasks at hand. Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours. IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.

Requirements

Effective technical problem-solving skills. Must be able to gather information, evaluate options and offer good solutions.
Excellent customer service skills are a must. Must have patience and enjoy helping others.
Computer software and hardware repair experience, including replacing failed components, reloading operating systems and applications.
Basic network configuration.
Able to learn modern technologies through self-study.
Able to work independently.
Have software application knowledge and be able to support MS Dynamics 365, MS 365 and other applications.
Teamwork.
Positive attitude.
Actions and attitude aligned with Mission, Values, and Principles.
Sitting for long periods of time.
Repetitive wrist movements on keyboard.
Close vision for PC work.
Bending, carrying, and pushing.
Heavy lifting (no more than 50-lbs).
Ability to travel occasionally as needed for installation/repair/update of hardware.

Responsibilities

Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support.
Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers.
Initiate and track all company hardware replacement and repair. Contact Dell Technical Support and arrange onsite computer repairs.
Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more!
Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications
Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
Weekly proactive calling of stores to identify current issues and needs.
Represent Murdoch’s in a positive and professional manner.
Demonstrate “team” attitude.
Exhibit strong follow-through on all tasks at hand.
Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours. IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.

Benefits

Amazing Employee Discount on everything from clothes to power tools to pet food.
Multiple Health Insurance options to best suit your needs after 60 days.
Dental & Vision options to complete your health plan.
Life Insurance to secure your family’s financial future.
Paid Vacation allows you to relax and recharge.
Holiday Pay throughout the year so you can celebrate with your family.
Paid Sick Time empowers you to stay home and focus on your health without losing pay.
401(k) with a generous 4% company match to help plan for retirement.
Paid Parental Leave to take time to bond with your family’s new addition.
Community Giving Program matches your donations and provides paid volunteer hours.
Wellness Program saves you money by lowering medical premiums with credits earned.
Training Program helps you expand your knowledge and skills with over 250 courses.
Other various Voluntary Insurance Options.