IT Support Specialist

TIMBERLAND BANK MASTER•Elma, WA

18d•$21 - $31•Onsite

About The Position

Timberland Bank is seeking a tech savvy IT professional to provide first level technical assistance to computer system users. This position would answer questions and resolve computer problems for users in person, via telephone or remote location. May provide assistance concerning computer hardware and software, including but not limited to mobile devices, printing, email, operating systems, word processing and scanning.

Requirements

High School diploma or equivalent.
IT network related certificates (A+, Net+ or etc.) desired.
Less than 1 year previous customer service experience
Knowledge or experience with Active Directory, Microsoft Office products, Windows Desktop, Virus scans and removal, VPN, LAN/WAN and Firewall.

Nice To Haves

Ability to learn and obtain skills for Windows based Network / Domain administration
Working knowledge of various basic troubleshooting tools and techniques
Ability to identify and resolve basic computer system malfunctions and operations problems in a timely, accurate and effective manner; with the ability to reason and analyze logical steps
Knowledge of computer network security systems, procedures, techniques and applications
Strong organizational, time management, and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, ensuring that priorities are set and commitments and deadlines are met at the direction of supervisors
Demonstrated problem-solving skills with a high level of initiative and attention to detail and strong focus on accuracy.
Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.
Unquestionable integrity in handling sensitive and confidential information required.
Flexible with and accepting of change in a fast paced sometimes unstructured environment
Proficient use of MS Office products (Word, Excel, Outlook), and retrieval of data, with the ability to adapt to, support and learn new technologies quickly.

Responsibilities

Provide first level help desk services to ensure network services and application availability to end-users
Document all calls and emails into ticketing system
Track, route and properly escalate unresolved inquiries to the next level of support
Resolve incidents with printers, copiers, scanners and ancillary equipment
Mobile device support
Maintain, diagnose, service and repair computer hardware, related peripherals and software
Assist with creation, modification, and removal of user access in the core financial software and ancillary products
Install and configure user workstations, phones, network devices and other IT related equipment
Effectively present information and respond to questions from managers and end users
Translate technical language through written and oral communications into information understandable by the end user
Assist IT asset maintenance / Daily IT asset database maintenance
Assist Patch Management (windows updates, banking system updates, other software)
Daily banking and network system event log review