IT Support Specialist
About The Position
This position is contingent upon a future opening with Gunnison. Provide on-site IT support to ~100+ users across enterprise systems and tools. Monitor and respond to support requests through centralized inbox/ticketing workflows. Troubleshoot issues related to system access, permissions, and functionality. Support onboarding/offboarding processes and system provisioning. Assist users with Salesforce, SharePoint, and collaboration tools. Coordinate issue resolution with development and technical teams. Track and document support requests and resolutions. Provide basic user guidance and training as needed.
Requirements
- 2–5 years IT support experience.
- Experience supporting enterprise systems and users.
- Experience using ticketing or case management systems.
- Strong communication and customer service skills.
- Experience troubleshooting user-level issues.
- Familiarity with collaboration tools (SharePoint preferred).
- Federal experience preferred.
- Experience supporting on-site users.
- CompTIA A+ certification
- ITIL Foundation certification
- Bachelor’s degree in Information Technology, Business, Engineering, or related field
- Ability to obtain and maintain a Public Trust.
Nice To Haves
- Microsoft certifications (M365, SharePoint)
- Masters degree in Information Technology, Business, Engineering, or related field
Responsibilities
- Provide on-site IT support to ~100+ users across enterprise systems and tools.
- Monitor and respond to support requests through centralized inbox/ticketing workflows.
- Troubleshoot issues related to system access, permissions, and functionality.
- Support onboarding/offboarding processes and system provisioning.
- Assist users with Salesforce, SharePoint, and collaboration tools.
- Coordinate issue resolution with development and technical teams.
- Track and document support requests and resolutions.
- Provide basic user guidance and training as needed.
Benefits
- 3 weeks of Personal Leave your first year
- 11 paid Holidays each year
- 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible)
- 401(k) company match at 50% up to 10% of your salary
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Public Transportation Subsidies
- Certifications and Training Allowance - Up to $5,000/year!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
