IT Support Specialist
About The Position
RESPONSIBILITIES: · Maintains ticketing system with agency's IT support vendor. · Provide hardware and system software support to users of the Agency's personal computer systems and PC networks. · Monitor and notifies appropriate information technology personnel and service providers of application, system, or equipment malfunctions. · Recommends operational improvements involving hardware or software enhancements. · Assist vendors in design and deployment of servers, directories, wireless, backups, and personal devices. · Support the configuration and deployment of network infrastructure components, including switches and firewalls; assist in provisioning and maintaining physical and virtual servers; and contribute to security administration efforts to ensure system integrity and compliance. · Provide support for Active Directory and Microsoft 365 administration, including user account management, access control, and system configuration to ensure secure and efficient operations. · Responsible for configuring new employee hardware and relevant systems. · Maintains inventory of information technology supplies and materials. · Assist IT Team on special projects as needed. · Performs other duties as assigned.
Requirements
- High School Diploma required.
- Knowledge of Microsoft Excel required.
- 3 years of IT or related experience
Nice To Haves
- BA/BS, a plus.
- Other IT Certifications a plus.
Responsibilities
- Maintains ticketing system with agency's IT support vendor.
- Provide hardware and system software support to users of the Agency's personal computer systems and PC networks.
- Monitor and notifies appropriate information technology personnel and service providers of application, system, or equipment malfunctions.
- Recommends operational improvements involving hardware or software enhancements.
- Assist vendors in design and deployment of servers, directories, wireless, backups, and personal devices.
- Support the configuration and deployment of network infrastructure components, including switches and firewalls; assist in provisioning and maintaining physical and virtual servers; and contribute to security administration efforts to ensure system integrity and compliance.
- Provide support for Active Directory and Microsoft 365 administration, including user account management, access control, and system configuration to ensure secure and efficient operations.
- Responsible for configuring new employee hardware and relevant systems.
- Maintains inventory of information technology supplies and materials.
- Assist IT Team on special projects as needed.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
