IT Support Specialist
About The Position
Cascade Designs is seeking a highly motivated IT Support Specialist to join our team at our Reno headquarters. This role is responsible for delivering comprehensive technical support across a diverse IT environment, ensuring the reliable operation of hardware, network, and software systems. The ideal candidate will play a key role in supporting end users across multiple locations in the U.S. and Europe, while contributing to the stability, security, and continuous improvement of our IT infrastructure. This position requires strong technical expertise, excellent analytical and problem-solving abilities, and a customer-first mindset.
Requirements
- Hands-on experience with desktop hardware/software installation, configuration, and troubleshooting
- Strong experience supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams etc.)
- Working knowledge of databases and basic SQL scripting
- Solid understanding of network protocols, routing, firewalls, and security best practices
- Strong troubleshooting and analytical skills with a structured problem-solving approach
- Excellent customer service skills with the ability to communicate technical concepts clearly
- Self-starter with the ability to learn new technologies quickly and adapt in a fast-paced environment
Nice To Haves
- Microsoft certifications or similar credentials preferred
- Experience with JD Edwards ERP is a plus
- Familiarity with network infrastructure components (cabling, switches, printers, and peripherals)
Responsibilities
- Provide end-user support for computer hardware (PCs, Macs, laptops) and peripherals across domestic and international locations
- Administer and support Microsoft 365 applications, including Teams and related collaboration and communication systems
- Assist with configuration, maintenance, and troubleshooting of network infrastructure (wired and wireless)
- Support DSI mobile applications and handheld devices essential to our supply chain
- Deliver application support for productivity tools, reporting software, and ERP system (Oracle JD Edwards)
- Manage user accounts in Active Directory, including provisioning, updates, and deactivation
- Develop, maintain, and deploy standardized configurations for desktops and laptops
- Track and manage software inventory to ensure compliance with licensing agreements
- Oversee the full lifecycle of IT support tickets, ensuring accurate documentation, timely prioritization, and efficient resolution to maintain high service standards
- Diagnose and repair hardware issues; coordinate with vendors for warranty and service support
- Monitor and maintain network infrastructure, including wireless access points and switches
- Proactively identify issues, research solutions, and guide users through resolution steps
- Create and maintain IT documentation, including policies, procedures, and knowledge base articles
- Support backup and recovery operations using Barracuda or similar data protection solutions
- Stay current with emerging technologies and recommend improvements to IT standards and practices
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
