IT Support Specialist

Bell Lumber & Pole Company•New Brighton, MN

4d•Onsite

About The Position

Are you a motivated individual who wants a career that has growth potential with a long-standing, family-owned company that cares about their employees? If so, we want to talk to you! In this role, you will be part of a highly effective IT team that works with all members of the business from remote employees to our yard crew. You will work as part of one team to embrace Bell's mission of radically loving and influencing lives, actively demonstrating the values of excellence, stewardship, and entrepreneurial spirit in both behavior and attitude. This position is located onsite at our New Brighton, MN locations. As an IT Support Specialist, you will: Provide end-to-end technical support for a workforce, serving as a primary resource for IT incidents and requests while owning tickets through resolution and acting as an escalation point for complex issues. Troubleshoot and resolve hardware, software, network, security, and application issues; perform root cause analysis and implement long-term solutions to improve service reliability. Deploy, configure, and maintain end-user devices, including workstations, laptops, mobile devices, peripherals, and Active Directory/Microsoft Entra ID enrollment across office, plant, yard, and remote environments. Administer Microsoft 365 and Microsoft Entra ID, including user provisioning, licensing, permissions, conditional access policies, email security, and identity management. Monitor, maintain, and support IT infrastructure and security, including endpoints, cloud services, TCP/IP networks, DNS, DHCP, VPN, Wi-Fi, switches, firewalls, and access controls. Manage mobile devices and VoIP platforms, including MDM administration, application deployment, cellular connectivity support, phone system configuration, and user support. Coordinate employee onboarding and offboarding activities, ensuring device readiness, account setup, access provisioning, and end-user training. Maintain IT asset inventories, hardware and software lifecycle management, technical documentation, network diagrams, and knowledge base resources while promoting documentation standards and best practices. Lead or contribute to IT projects, technology upgrades, vendor management, and continuous improvement initiatives while collaborating with stakeholders and mentoring junior IT team members. Other duties as assigned.

Requirements

Associate’s degree in computer science, Information Technology, or a related field required.
Equivalent combination of education, certifications, and experience accepted.
Three to five years of hands-on experience in technology support or a similar role (minimum five to seven years’ experience for a Senior level)

Responsibilities

Provide end-to-end technical support for a workforce, serving as a primary resource for IT incidents and requests while owning tickets through resolution and acting as an escalation point for complex issues.
Troubleshoot and resolve hardware, software, network, security, and application issues; perform root cause analysis and implement long-term solutions to improve service reliability.
Deploy, configure, and maintain end-user devices, including workstations, laptops, mobile devices, peripherals, and Active Directory/Microsoft Entra ID enrollment across office, plant, yard, and remote environments.
Administer Microsoft 365 and Microsoft Entra ID, including user provisioning, licensing, permissions, conditional access policies, email security, and identity management.
Monitor, maintain, and support IT infrastructure and security, including endpoints, cloud services, TCP/IP networks, DNS, DHCP, VPN, Wi-Fi, switches, firewalls, and access controls.
Manage mobile devices and VoIP platforms, including MDM administration, application deployment, cellular connectivity support, phone system configuration, and user support.
Coordinate employee onboarding and offboarding activities, ensuring device readiness, account setup, access provisioning, and end-user training.
Maintain IT asset inventories, hardware and software lifecycle management, technical documentation, network diagrams, and knowledge base resources while promoting documentation standards and best practices.
Lead or contribute to IT projects, technology upgrades, vendor management, and continuous improvement initiatives while collaborating with stakeholders and mentoring junior IT team members.
Other duties as assigned.