IT Support Specialist

Bohannan Huston • Albuquerque, NM

30d • Onsite

About The Position

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office. The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

Requirements

• Microsoft Desktop Operating System Support (Windows, 10, 11)
• Microsoft Server Operating System Support (Server 2016, 2019, 2025)
• Microsoft Active Directory, DNS and DHCP support
• Microsoft Hyper-V Support (Configuration and Implementation)
• Firewall Configuration and Support (SonicWALL experience a plus)
• Microsoft 365 Support
• Microsoft Office Desktop Application Support
• Malware and Anti-Virus Support
• Remote Support Tools
• VoIP Technology - FreePBX, Shortel, etc. – experience a plus
• Proficiency in Networking Protocols and VLAN configuration
• You have 3 - 5 years applicable experience or equivalent relevant experience.
• You have exceptional technical and interpersonal skills.
• You are customer service oriented.
• You can work in a fast-moving environment supporting small to mid-sized business clients.
• You can work independently to resolve network, server, desktop and application issues.
• You can assist small business clients with applications, connectivity, training and problem solving.
• You have strong written and verbal communication skills.
• You can lift and move equipment weighing as much as 50lbs.
• You must have a valid driver's license and be willing to travel locally during the workday.

Nice To Haves

• Experience in Managed Service Provider (MSP) environments is a plus
• CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.
• A Bachelor's and/or Associate's degree in a related field is preferred .

Responsibilities

• Handling project management of client system upgrades
• Handling inbound support calls
• Providing remote desktop support
• Configuring desktop PCs
• Working with clients to resolve everyday IT support issues

Benefits

• Professional Development – Access to mentorship, training, and hands-on technical experience.
• Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.
• Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions.
• Financial Security – A 401(k) retirement plan with a competitive company match.
• Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees