IT Support Specialist
Hallmark Healthcare Workforce Technology•Dallas, TX
•$70,000 - $75,000•Hybrid
About The Position
We are seeking a dedicated IT Support Engineer to provide daily onsite IT support for the Dallas office and remote US employees. You will also assist with infrastructure and cloud-related operations but the main function of this role is IT support.
Requirements
- 3+ years of IT support / desktop support experience
- 1+ years of experience with Azure and basic familiarity with Azure environment and DevOps pipelines (monitoring/fixing failures)
- Experience with networking concepts and troubleshooting
Responsibilities
- Provide Desktop Support for end users, including hardware/software troubleshooting and user assistance
- Handle Network Support activities within the office environment and for remote employees, including connectivity troubleshooting, device setup, and coordination with vendors when required
- Support day-to-day IT operations and ensure smooth functioning of office IT infrastructure
- Assist with Azure Cloud operations and DevOps-related activities where applicable
- Support CI/CD pipelines, basic cloud administration, monitoring, and system maintenance activities
- Coordinate with internal IT teams for escalations and ongoing infrastructure improvements
- Maintain IT asset inventory and ensure compliance with company IT policies
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Unlimited paid time off
- HSA contributions
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
