IT Support Specialist

Malibu Boats, LLC•Loudon, TN

17d•Onsite

About The Position

The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.

Requirements

3+ years supporting Windows 10/11
3+ years’ experience with Active Directory/Entra ID
3+ years’ experience with Office 365 (products and admin portal)
2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
Working knowledge of iOS and Android
Familiarity with MDM solutions
Familiarity with VoIP phone systems
Prior IT Support experience required
Excellent communication skills required – including telephone and email
Ability to use instructions and pre-established guidelines to successfully solve problems
Ability to work collaboratively within a team environment (in person & remote)

Nice To Haves

Jira/Atlassian product suite experience preferred
A+ Certification preferred
Associates degree from two-year college or technical school is preferred, or equivalent experience

Responsibilities

Support end-users with IT-related issues in a responsive and service-oriented manner
Troubleshooting of servers, PCs, phones, wireless, networking, and applications
User provisioning and deprovisioning for new hires, transfers, and terminations
Use of monitoring toolsets to ensure availability of systems and resources
Installation/racking of hardware in MDF/IDF network closets
Management and organization of IT inventory and assets both physically and in Asset Management Tool
Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
Create and update documentation on a regular basis
Assist in hardware/software setup both in person and remotely
After hours on-call rotation (occasional)
Local on-site support rotation (frequent)
Travel to remote sites as needed (rarely)
Other assigned duties as necessary