IT Support Specialist (800492)
About The Position
Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work. GVRA IT Support Specialist (800492) Pay rate : $27.24 per hour. Temp (6 months+). Job location : 2082 E Exchange Pl Suite 120, Tucker, GA 30084. Hours : 8 hours daily/5 days weekly. Job description Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Provides customer support in the maintenance of systems. 2 Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. 3. Provides technical support in the operation and use of application software systems. 4. Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status, and related problems that may occur. 5. Develops materials and methods to be used in training others in the use of various hardware and software. 6. Installs and/or upgrades software on PCs as instructed. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: 1. Customer Service 2. Teamwork and Cooperation 3. Accountability 4. Results Orientation 5. Judgment and Decision Making
Requirements
- High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Nice To Haves
- Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
Responsibilities
- Provides customer support in the maintenance of systems.
- Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
- Provides technical support in the operation and use of application software systems.
- Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status, and related problems that may occur.
- Develops materials and methods to be used in training others in the use of various hardware and software.
- Installs and/or upgrades software on PCs as instructed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
