IT Support Specialist
About The Position
T3 Services Group supports a growing family of home service companies across the country, including plumbing, HVAC, and electrical brands. Our teams rely on strong systems, technology, and support to keep operations running efficiently, and our IT team plays a critical role in powering the people and platforms behind our success. At T3, we believe in building strong teams, supporting continuous growth, and creating solutions that help our employees succeed every day. We are seeking a dependable and service-oriented IT Support Specialist to provide technical support to employees across the organization. This role is responsible for troubleshooting hardware, software, and system-related issues while helping maintain smooth day-to-day IT operations. The ideal candidate enjoys solving problems, supporting end users, and ensuring technology runs efficiently so our teams can stay productive.
Requirements
- Experience in IT support, helpdesk, or systems administration
- Strong troubleshooting and problem-solving skills
- Experience working with Microsoft products and cloud-based systems
- Excellent communication and organizational skills
- Ability to manage multiple priorities with strong attention to detail
Nice To Haves
- Experience with ServiceTitan or similar field-service software platforms
- Experience with Microsoft products, including the O365 Administrative platform
- Knowledge of IT onboarding/offboarding procedures and ticketing systems
- Familiarity with basic networking, hardware setup, and software deployments
- Experience creating process documentation or training materials
- Microsoft certifications preferred
- ITIL certification preferred
Responsibilities
- Provide technical support for hardware, software, and network-related issues
- Troubleshoot computers, mobile devices, printers, and other IT equipment
- Install and configure laptops, workstations, and user accounts
- Support company systems including email, collaboration tools, and business applications
- Manage and respond to support tickets while documenting resolutions
- Assist with employee onboarding and offboarding access
- Maintain IT equipment inventory and coordinate repairs or replacements
- Support system updates, upgrades, and IT-related projects
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with 4% company match
- PTO, Paid Holidays, and Paid Wellness Time
- Pet Insurance
- Employee Discounts
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
