IT Support Specialist

Webull Financial • Saint Petersburg, FL

30d • $65,000 - $75,000 • Onsite

About The Position

We are seeking a motivated IT Support Specialist to join our technology team and provide exceptional technical support to our end-users. This role offers an excellent opportunity to grow your IT career in a dynamic environment while developing hands-on experience with modern enterprise technologies.

Requirements

• Associate's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Minimum 1 year of IT support or helpdesk experience
• Proficiency with Windows and macOS operating systems
• Working knowledge of Microsoft Office Suite, email clients, and common business applications
• Understanding of networking fundamentals and troubleshooting methodologies
• Ability to diagnose and resolve issues with computers, printers, and IoT devices
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Customer-service oriented mindset with professional demeanor
• Ability to work independently and as part of a collaborative team

Nice To Haves

• Financial services industry experience is a plus
• CompTIA A+, Network+, or equivalent IT certifications
• Experience with InTune or JAMF device management platforms
• Knowledge of VPN configuration and troubleshooting
• Familiarity with network devices (firewalls, switches, WAPs, routers)
• Experience with FortiNet security devices
• VoIP and Zoom Phone services configuration/support
• Hands-on experience with ticketing systems (ServiceNow, Jira Service Desk, etc.)
• Knowledge of Azure and Microsoft 365 Admin Suite

Responsibilities

• Focus on technical support & troubleshooting
• Deliver first-line technical support for hardware, software, and network issues via phone, email, and in-person
• Diagnose and resolve user problems related to operating systems, applications, and network connectivity
• Configure and deploy new hardware and software, including desktops, laptops, printers, and peripherals
• Handle Incident & Service Management
• Log, track, and manage support tickets using our ticketing system
• Ensure timely resolution and proactive follow-up on all support requests
• Escalate complex issues to senior IT staff when appropriate
• Preform System Administration & Maintenance
• Perform routine system maintenance tasks including software updates, antivirus scans, and backups
• Maintain accurate documentation of support activities, resolutions, and user interactions
• Contribute to the IT knowledge base to improve team efficiency and service delivery
• Provide Customer Service Excellence
• Provide professional, patient, and customer-focused support to all users
• Collaborate effectively with IT team members to resolve technical challenges

Benefits

• Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
• Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
• Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.
• Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
• Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.
• Dynamic Office Perks: Catered breakfast (every Monday) & lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree